OVARIANA Plus — Withdrawal Information and Model Form

Version: OVA-LEGAL-APP-WITHDRAWAL-EN-2026-10-25-r3

Effective date: 2026-10-25

1. Right and deadline

A consumer may withdraw from a distance contract within 14 days of conclusion without giving a reason, subject to statutory rules and exceptions applicable to that contract. Sending an unambiguous statement before expiry preserves the deadline. Statutory rights arising from missing required information remain unaffected.

2. Initial OVARIANA Plus purchase

For an initial Plus purchase, MEDAI provides a full refund of the actual paid price following valid withdrawal within 14 days of contract conclusion. There is no deduction for Plus use or standard report generation, which is included in Plus.

Early commencement requires a separate express request and required declarations recorded in the confirmation. This is not a general waiver of withdrawal rights and does not remove the full refund above.

3. Additional language version

The optional language version costing EUR 19.99 including tax is a separate order for a specified snapshot and language, rather than a first standard-report fee.

A consumer may withdraw from the additional-language order within 14 days of concluding the contract, subject to statutory exceptions and rules concerning missing information. MEDAI does not provide an additional unconditional refund guarantee for this order after the document has been properly supplied.

Supply of the ordered digital content before that period ends requires the user's prior express consent. Before supply begins, the user is informed that the right to withdraw will be lost after performance and separately acknowledges that information. These declaration fields are not pre-ticked. MEDAI provides the required confirmation of the contract and declarations on a durable medium.

Loss of the withdrawal right may be relied on only where every statutory condition applicable to paid digital content not supplied on a tangible medium has been fulfilled and can be demonstrated. Server-side file preparation, payment, general acceptance of terms or a report-preparation request alone does not replace those conditions. If they are not met, the applicable statutory rights apply; withdrawal is not refused solely because the file has already been created or downloaded.

Permanent non-delivery of a paid order results in refund of the undelivered order fee. Conformity, complaint, non-performance and linked-contract rights, and broader protection under applicable law remain unaffected. A withdrawal notice or complaint may be sent to hello@ovariana.app or billing@ovariana.app, or by post to MEDAI's address in the Terms. No report or health information needs to be attached.

The full refund within 14 days for an initial Plus purchase remains governed by the Plus policy. It does not itself create an additional refund guarantee for a separate language-version order.

4. Submitting a statement

Send a statement to hello@ovariana.app or billing@ovariana.app, or by post to MEDAI sp. z o.o., ul. Prof. dr Mieczysława Michałowicza 12, 43-300 Bielsko-Biała, Poland. Clearly identify the intention to withdraw and an identifiable contract. No reason or health information is required. The form below is optional; an unknown order number does not invalidate a statement where the contract can otherwise be identified.

Plus withdrawal can be submitted through /commerce/withdrawal, with a separate confirmation and retainable acknowledgement. For an additional-language order and when account access is unavailable, the email and postal channels above remain available. Cancelling a subscription in the payment portal is not contract withdrawal.

5. Refund and consequences

Any refund due is made without undue delay and no later than 14 days after receipt of a valid withdrawal statement, using the original payment method unless the consumer expressly agrees to another method without additional cost. The transaction entity identified at purchase may handle a Managed Payments refund; this does not remove MEDAI's obligations or broader rights applicable to that transaction.

Valid Plus withdrawal ends the entitlement under that contract and settles future charges. It does not itself delete the account or withdraw health consent. Ordinary annual-renewal cancellation stops future charging and preserves the paid term; it is not automatically withdrawal or a refund. Plus 3M does not renew automatically.

This policy creates no general refund right after the deadline or at every renewal. Statutory, complaint, conformity, non-performance and market-specific rights remain unaffected. Historical purchases retain their own terms and evidence.

6. Optional model form

To: MEDAI sp. z o.o.; postal and email addresses in section 4.

I hereby give notice of withdrawal from the contract concerning:

• OVARIANA Plus / an additional language version / another identified order: …

• Contract date, if known: …

• Order number or other identifying details, if known: …

• Consumer's name: …

• Consumer's address: …

• Email or other electronic acknowledgement address: …

• Date: …

• Signature, for a paper form only: …

Do not attach a journal, report or health-related explanation. MEDAI acknowledges electronic receipt on a durable medium without undue delay.