OVARIANA Terms of Service — web application

Version: OVA-LEGAL-APP-TERMS-EN-2026-10-25-r3

Effective date: 25 October 2026

1. Provider and contact

OVARIANA, available at https://app.ovariana.app, is provided by MEDAI sp. z o.o., ul. Prof. dr Mieczysława Michałowicza 12, 43-300 Bielsko-Biała, Poland, KRS 0000827308, NIP 5472217169, REGON 385526755.

Contact, complaints and withdrawal: hello@ovariana.app or the postal address above. Payments: billing@ovariana.app. Privacy: privacy@ovariana.app.

2. Purpose of the application

OVARIANA helps adult users keep their own journal, review their history, record their own appointments and prepare descriptive reports. It does not diagnose, predict diseases, recommend treatment or screening dates, or replace medical consultation. A missing entry does not mean that a symptom was absent.

3. Account and conditions of use

The free account agreement is concluded when registration and acceptance of these Terms are completed. It continues for an indefinite period. The declaration that you are at least 18 and explicit consent to processing health data are separate from acceptance of these Terms. Features relying on that consent require it. Confirmed failure to meet the adult-only condition leads to termination of account use while preserving applicable rights and settlements.

You need an internet-connected device, an up-to-date browser supporting JavaScript and essential session mechanisms, and a working email address. A PDF report requires a browser or PDF reader. Internet access costs are determined by your agreement with your network provider. Compatibility information and any additional requirements for a particular feature are provided before ordering it.

Protect your login credentials. Providing unlawful content, accessing other users' accounts and disrupting the application are prohibited. Restrictions imposed to protect an account or security must be proportionate and do not remove complaint rights, refunds due or rights concerning your data.

4. Free, Plus and reports

Free includes an account, your journal and history, and features labelled Free, including a 30-day SUMMARY. Plus includes additional features labelled Plus, the Health Plan and FULL reports covering 60, 90, 180 and 365 days. Standard reports are included in the plan price. Availability depends on the length of your history; limits are shown before generation.

A report is a fixed snapshot for the selected period. Downloading it again does not create a new report; a new snapshot is subject to normal limits. Reports contain recorded data and completeness information, without medical assessment. Your own notes remain in their original language.

At registration, you confirm your account's primary language, used for standard reports. Accounts without a retained confirmation are asked to confirm it once. Free also uses that language for the interface. Plus allows a different interface language without changing the primary language or existing reports. You may ask support to correct the primary language.

5. Plus prices, purchase and renewal

The Polish offer includes:

• Plus 3M: PLN 68.00 including tax for three months, without automatic renewal;

• Annual Plus: PLN 198.00 including tax for one year, renewing automatically for successive annual periods until future renewal is cancelled.

Sales are available in the countries enabled at checkout. Before payment, the specific offer shows its scope, duration, total tax-inclusive price, currency, payment and access arrangements, and renewal and cancellation terms. The interface language does not determine the price or billing country. There is no separate fee for preparing the first standard report.

You order while logged in, using a button clearly indicating an obligation to pay. The paid agreement is concluded when the paid order is successfully accepted and confirmed to you. Plus is made available after payment confirmation. If an order cannot be fulfilled despite a charge, the payment is refunded. The contract confirmation and required information, including declarations made, are provided in a form you can retain on a durable medium.

For purchases labelled Stripe Managed Payments, payment and sale settlement are handled by the entity identified at checkout as “Sold through Link” (merchant of record). Its identity and applicable transaction terms are available before payment and in the confirmation. MEDAI remains the application provider and is responsible for its operation within MEDAI's obligations. This does not limit rights against the entity responsible for a particular transaction.

You can cancel future renewal using the method shown at purchase and in Plus management; you may also contact hello@ovariana.app. Cancellation stops future charges without shortening the paid period. Information about the next charge and price changes is provided as required by law; the price of an already paid period is not changed. When Plus expires, the account returns to Free; expiry alone does not erase your data.

6. Additional report language

Active Plus allows you to order an additional language version of a new FULL report covering 60, 90, 180 or 365 days. Each order costs EUR 19.99 including tax, is a one-time purchase and covers one fixed report snapshot and one selected language. It is neither a consultation nor an individual translator service. Data and results remain the same, and your own notes remain in their original language.

Before payment, we show the report, period, language and price and check whether the document can be prepared. The additional version does not consume another report allowance. Repeated downloads and retries following technical errors are free. We do not sell the same document in the same language twice. A new source snapshot or another language requires a separate order.

The document is supplied after payment confirmation. Permanent failure to fulfil an order results in a refund for the unfulfilled order. Plus expiry does not cancel a paid order. Access to the document remains subject to the account and data erasure rules in the privacy notice.

7. Withdrawal and refunds

A consumer may withdraw from a distance contract within 14 days of its conclusion, subject to statutory exceptions. Send an unambiguous statement to hello@ovariana.app or MEDAI's postal address before the deadline; using a form is optional. Full instructions and a model form are available in the Withdrawal Information and are provided when the agreement is concluded.

For the first Plus purchase, valid withdrawal within 14 days results in a full refund, without deductions for use or standard reports. Starting Plus early requires a separate express request. Using Plus alone does not remove this refund policy.

The additional language version has separate rules. Supply before the end of the 14-day period requires your prior express consent and a separate acknowledgement that you will lose the withdrawal right after performance, together with the required confirmation on a durable medium. The boxes are not preselected. Loss of the right applies only when all statutory conditions are met; payment or file preparation alone is insufficient.

Refunds due are made without undue delay and no later than 14 days after receipt of the withdrawal statement, normally using the original payment method, without a refund fee. Withdrawal rules do not limit complaints or other statutory rights.

8. Complaints and conformity

We are responsible for conformity of digital content and services with the agreement under applicable law, including throughout continuous supply. We provide required updates, including security updates, and inform you when they need to be applied. If there is a lack of conformity, you may request that conformity be restored and, in the cases provided by law, a price reduction or termination of the agreement.

Send complaints to hello@ovariana.app or MEDAI's postal address. Describe the problem, your requested remedy and how to contact you. We do not require a report or health data. We respond to consumer complaints within 14 days of receipt; no response within that period means the complaint is accepted.

9. Data and ending use

Processing and erasure are described in the Privacy Notice; device storage mechanisms are described in the Storage and Cookie Notice.

You may withdraw health consent. This blocks features relying on it and initiates erasure of data within its scope; withdrawing consent alone is neither Plus cancellation nor contract withdrawal. You may close your account in settings or ask support to do so. Closure stops future renewals and initiates erasure under the privacy notice. Settlements due and statutory rights remain unaffected.

10. Changes and disputes

Changes needed to comply with law, address security threats or make necessary technical adjustments cannot remove paid benefits or statutory rights. We inform you of the scope, reason and timing. Changes beyond maintaining conformity are made only under statutory conditions and without additional costs. Where a change has a significant adverse impact, we give advance information on a durable medium and information about the applicable right to terminate within 30 days. Amending these Terms does not itself authorise arbitrary changes to an existing agreement's price or scope.

Polish law applies without depriving consumers of mandatory protection applicable in their country of habitual residence. Assistance is available from Polish municipal or district consumer ombudsmen and relevant alternative dispute resolution bodies described at https://polubowne.uokik.gov.pl. Information about participation in a particular procedure is provided as required by law. Access to courts remains available.

These Terms can be read and saved free of charge before an agreement is concluded. They apply to the web application and agreements concluded under them and do not retrospectively change earlier purchase terms.